Get the answers you need from real people
Every plan comes with help by email, at no extra cost.
We help anyone with a question about Sonely, whether your studio runs on it or you’re still deciding, with clear answers written for you.
Help by email
Write to us the way you’d write to a colleague.
Tell us your studio’s name, what you were doing and what you expected to happen. We’ll look at it with you and answer the same way: plainly.
When you have a question, you want the right answer. Email support@sonely.co from any address, and a person who knows the app will write back. It helps to say which studio you’re in and what you were trying to do.
support@sonely.coAlways within reach
Help should be easy to find when you need it.
The answer is usually one step away: in the guide inside the app, on this page, or in an email to us.
A getting-started guide inside the app walks you through students, lessons, attendance and invoices, and you can reopen it whenever you like.
This page answers common questions, from the free plan to refunds, and the getting started guide lays out setup step by step.
Anyone can write to us: owners, teachers, office staff, and studios that haven’t signed up yet.
Helpful and human
We give the kind of help we’d want ourselves.
No question is too small. If it’s about your studio and Sonely, ask.
We answer with the steps for your studio, and add a screenshot or a link when that makes things clearer.
If you ask, we’re happy to suggest ways to set things up, like make-up credits, monthly billing or how teachers are paid.
We write in plain words, about lessons, families and invoices, not technical terms.
Ready to listen
Tell us what would make Sonely better.
Every idea is read and passed on to the people who build Sonely.
If Sonely doesn’t do something you need, we’ll help you find a way around it and share your idea with the people who build it. Everything we ship is on the changelog.
Get a head start
Set up your studio with the step-by-step guide, or look around a demo studio before you begin.
Trying Sonely
Can’t find your answer? Email support.
For one teacher, yes: every feature and unlimited students, with no card needed. Each extra teacher, admin or staff seat is $12 a month, and a new studio can use extra seats free for its first 30 days.
Yes. Open the demo studio to get a sample studio of your own, filled with students, lessons, invoices and repertoire. Nothing in it reaches real people: emails and texts aren’t sent, and payments use a test gateway. It’s deleted after 48 hours, and you can open another whenever you like.
It’s made for music teachers and music schools: private teachers, schools with a faculty and a front desk, group classes and ensembles, and online teachers. See the kinds of studio, compare Sonely, or ask us about yours.
Setup happens in the app, with a getting-started guide beside you, and the getting started page maps every step. We don’t make training videos, but you can book a demo or email us whenever you’re stuck.
Yes. When a studio you refer becomes a paying subscriber, you each get one free month, taken off your next bill. Your referral link is in Business settings.
Plans, seats and billing
See what each seat costs on the pricing page.
You pay for seats. Each teacher, admin or staff login uses one; students and families are unlimited and never count. Every plan includes every feature. See pricing.
In Business settings, open Membership and choose Update subscription. Raise the seat count before you add a new teacher; to lower it, set a teacher inactive first. The change takes effect at once, and the difference is worked out by the day on your next bill.
Lower your seats to one under Business settings → Membership. Your extra seats keep working until the end of the period you’ve paid for, you won’t be billed again, and your first seat stays free.
Ask within 90 days of creating your account and we’ll refund what you’ve paid in full: email support. After that, cancelling stops future bills, but we don’t refund part of a period.
Your studio and its data stay, and your first seat stays free. Extra logins can read your records but can’t change them until their seats are paid for again.
Payments and families
More on invoices and payments and the family portal.
Online through your studio’s own Stripe or PayPal account, by card, bank account (ACH), Bacs, BECS or SEPA direct debit, or PayPal. Families can save a method for automatic payments. You can also record cash, checks and bank transfers yourself.
Your payment processor. Card and bank details are held by Stripe or PayPal, never by Sonely, and payments go straight into your account.
Yes. Under Online payments you can add a convenience fee for card or bank payments, as a fixed amount or a percentage, or leave it off.
See their calendar, book and cancel lessons within your rules, use make-up credits, pay invoices, log practice with a timer and uploads, and see their repertoire, resources, borrowed items and your studio’s news. You choose what each family can see and do.
Send a login from the student’s Portal tab, or invite several families at once from the students list. Each gets an email with a link to set a password. The portal works in any phone, tablet or computer browser, so there’s nothing to install.
Moving your studio in and out
Connecting other tools? See for developers.
Yes. Upload a CSV or Excel file: the import matches your columns, shows a preview where you can fix any row, then sets each student’s status, teacher and reminders. You can import teachers from a CSV file too.
It brings in people: students, families and their contacts. Lessons and invoices start fresh in Sonely, so plan to set up your schedule once your students are in.
Yes. Download your students as Excel, PDF or vCard, run any report as a PDF or Excel file, open any invoice as a PDF, and export your lending history as a spreadsheet.
Yes. Create API keys, read-only or read-write, for tools like Zapier, or add webhooks that send a signed JSON message when something happens, like a new student, a payment or attendance being taken. For developers.
Security and languages
Read more about how we keep your studio safe.
Sign-in can ask for a code from an authenticator app, and you can sign out of every device at once. Teachers and staff see only what their role allows. Card and bank details stay with your payment processor, and every payment path had a security review before launch. More on security.
No. You choose what each teacher or staff member can see and do, like other teachers’ lessons, families’ contact details, invoices or reports. Teachers start on their own lessons.
English, Español, Français, Deutsch, Nederlands and 日本語. Emails, texts and invoice PDFs follow your studio’s language.
Your studio’s region sets the currency and how dates and times are written, and the time zone you choose is the base for lessons, reminders and reports. Teachers can keep their own time zones if you turn that on.
What Sonely doesn’t do
We’d rather you know before you sign up, not after.
Not one you install from an app store. Sonely is a web app: you and your families use it in any phone, tablet or computer browser.
No. Sonely doesn’t sync with accounting packages. Export your reports as Excel or PDF files and bring them into your accounting software, or hand them to your accountant.
No. For an online lesson, paste your own Zoom, Google Meet, Teams or FaceTime link. It shows on the lesson, in the family’s calendar and in reminders.
Support is by email: write to support@sonely.co, or use the contact form. There’s no phone line or live chat.