Terms of Service

A. Studios

The studio or music school that signs up is our customer. The person who creates it is its owner and manages its membership, settings, payment processors and logins.

B. Teachers and staff

People the studio adds to Sonely use it for the studio. The studio is responsible for what they do in it and for deciding what each of them can see.

C. Families

Parents and students who use the family portal do so through their studio. Lessons, prices, policies and refunds are agreed between the family and the studio, not with Sonely.

• Give accurate details and keep them up to date.
• Keep your password to yourself. We recommend two-factor sign-in, especially for owners.
• Use one login for each person. Logins can't be shared.
• Tell us straight away at support@sonely.co if you think someone else has used your account.

• Every studio can use Sonely with one teacher seat for free, with every feature. You don't need a card.
• Every teacher, admin or staff login uses a seat. Each seat after the first is charged each month, and a new studio can use extra seats free for its first 30 days. Students and families are unlimited. Prices are on the pricing page.
• When you add or remove seats, the change is prorated.
• You can remove paid seats at any time. You keep them until the end of the period you've paid for, and we don't refund part of a period.
• If paid seats lapse, the studio keeps its records, and its extra logins can read them but can't change them until the seats are paid for again.
• Through Refer a studio, you and a studio you refer each get one free month, as the app describes.

• Online payments go through your studio's own Stripe or PayPal account. Your agreement with the processor covers them, and its fees apply. Sonely isn't a party to those payments and takes no cut.
• You're responsible for your prices, invoices, taxes, refunds and disputes with families, and for making sure any convenience fee you add is allowed where you are.
• Card and bank details are held by the processor, never by Sonely.

• What your studio puts into Sonely stays yours. You let us store and process it only to run Sonely for you, as our privacy notice describes.
• You're responsible for having the right to keep the information you add about students and families, including children, and for telling them how you use it.
• You can download your records at any time, as PDF or Excel reports and student lists.

• Send emails and texts only to people who expect them from your studio.
• Keep the line in automatic texts that tells people they can reply STOP to opt out.
• Don't use Sonely to send spam.

Don't use Sonely to break the law, to harm or harass anyone, or to publish content you don't have the right to publish. Don't try to reach another studio's information, probe or overload the service, or resell it without our agreement. If you find a security problem, tell us at support@sonely.co instead of testing it further.

• You're responsible for what you publish on your studio website or in a widget, and for scripts you add to them.
• To use your own domain, you need to control it and point it at Sonely.
• Services you connect, such as Stripe, PayPal, Zapier, Google Analytics, Meta, Zoom or a calendar app, have their own terms. We aren't responsible for them, and what you send them with an API key or webhook is up to you.
• Keep API keys secret, and revoke any key you no longer use.

We improve Sonely all the time and list what changes in What's new. We may also change or remove features, and we'll tell studio owners about changes that matter to them.

You can cancel your membership whenever you like. We may suspend or close a studio that breaks these terms or doesn't pay. We'll tell the owner first, unless the problem is urgent.

We work to keep Sonely running and your information safe, but we can't promise it will never be interrupted or free of mistakes. As far as the law allows, Sonely is provided as it is, and our liability is limited.

If we change these terms, we'll update this page and the date at the top, and email studio owners about changes that matter before they apply. Using Sonely after that means you accept the new terms.

Write to hello@sonely.co.